GENERAL TERMS & CONDITIONS
WELCOME TO OUR ONLINE SHOP. THIS SHOP AND WEBSITE AT WWW.SOOHIA.COM (OUR WEBSITE) FROM WHICH IT OPERATES BY SOOHIA COMPANY. THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL ORDERS PLACED BY THE CUSTOMER (HEREINAFTER REFERRED TO AS ”YOU”) WITH SOOHIA HEREINAFTER REFERRED TO AS “SOOHIA” “US” OR ”WE”, AT THE SOOHIA WEBSITE, MOBILE WEBSITE, OR MOBILE APPLICATION, OR VIA TELEPHONE (JOINTLY REFERRED TO AS “SOOHIA.COM”).
BY USING SOOHIA.COM AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT HEREIN (THE ”TERMS”). PLEASE READ THESE TERMS CAREFULLY BEFORE ORDERING ANY PRODUCTS FROM OUR WEBSITE AS, BY DOING SO, YOU ACCEPT THESE TERMS AND CONDITIONS.
ONLY PERSONS 18 YEARS OR OLDER, WHO ARE NOT UNDER GUARDIANSHIP CAN PLACE AN ORDER. THE INCLUSION OF ANY PRODUCTS OR SERVICES ON SOOHIA.COM AT A PARTICULAR TIME DOES NOT IMPLY OR WARRANT THAT THESE PRODUCTS OR SERVICES WILL BE AVAILABLE AT ANY TIME. WE RESERVE THE RIGHT TO DISCONTINUE ANY PRODUCT AT ANY TIME.
WE RESERVE THE RIGHT TO AMEND THESE TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE TO YOU.
THE VERSION OF THE TERMS THAT WILL APPLY TO YOUR ORDER WILL BE THOSE ON SOOHIA.COM AT THE TIME YOU PLACE YOUR ORDER. GENERAL AND INFORMATION ABOUT SOOHIA & USING OUR ONLINE SHOP.
DISCLAIMER
WE MAKE EVERY EFFORT TO BE AS ACCURATE IN THE PRODUCT DESCRIPTIONS AND PRICES. HOWEVER, SOOHIA DOES NOT GUARANTEE THAT ALL ITEMS INCLUDED IN THE SOOHIA WEB SHOP ARE IN STOCK AT THE TIME OF YOUR ORDER. IN THE EVENT THAT AN ITEM IS UNAVAILABLE, SOOHIA WILL CONTACT YOU SHORTLY BY PHONE OR BY EMAIL. SOOHIA CANNOT PROMISE THAT THE CONTENT OF THE SITE IS FREE OF INACCURACIES OR TYPOGRAPHICAL ERRORS AT ALL TIMES. NEITHER CAN WE GUARANTEE THAT ALL INFORMATION IS UP-TO-DATE. SOOHIA MAY, AT ANY TIME, AMEND THE CONTENT OF THE SITE. ALTHOUGH SOOHIA STRIVES TO DISPLAY THE CORRECT TEXTS, IMAGES AND PRICING ON THE SITE AND WEB SHOP, ERRORS MAY OCCUR. IF YOU HAVE BEEN CHARGED THE WRONG AMOUNT IN THE WEB SHOP, SOOHIA WILL GIVE YOU THE OPTION OF PLACING A NEW ORDER WITH THE CORRECT PRICE OR CANCELING YOUR ORDER. SOOHIA HOWEVER, RESERVES THE RIGHT TO CANCEL ANY ORDER PRIOR TO DISPATCH SHOULD WE FIND THAT THE PRICE IS INCORRECT. IN SUCH CASE WE WILL NOTIFY YOU BY EMAIL. IF WE ARE UNABLE TO CONTACT YOU, YOUR ORDER WILL BE AUTOMATICALLY CANCELLED.
PART OF THE SERVICES MEDIATED THROUGH THE SITE ARE MAINTAINED BY OUTSIDE ORGANIZATIONS. IN SITUATIONS WHERE SOOHIA ACTS AS AGENT FOR SUCH SERVICES, WE CANNOT BE HELD RESPONSIBLE FOR ANY ERRORS RESULTING FROM THEIR ACTIVITIES. SOOHIA CANNOT BE HELD RESPONSIBLE FOR ANY DAMAGED CAUSED FROM USING THE SITE OR, FOR THAT MATTER, NOT BEING ABLE TO USE THE SITE. SOOHIA CANNOT GUARANTEE PROBLEM-FREE, UNINTERRUPTED, AND SECURE ACCESS TO THE SITE.
WHAT INFORMATION DO WE COLLECT?
WE ASK FOR YOUR NAME, TELEPHONE NUMBER, AND HOME ADDRESS. WHEN A PURCHASE IS MADE ON OUR SITE, IN ADDITION TO THE ABOVE, WE ALSO ASK FOR DELIVERY ADDRESS, AND PAYMENT METHOD DETAILS.
SOOHIA DOES NOT SELL, RENT OR DISCLOSE OUR CLIENT’S NAMES, ADDRESSES, EMAIL ADDRESSES OR OTHER PERSONAL INFORMATION TO ANY SOOHIA ENTITY. FURTHER, IN ORDER TO MAINTAIN OUR WEBSITE, TO MANAGE OUR DATABASE, TO DISTRIBUTE EMAILS AND TO PROVIDE CLIENT COMMUNICATIONS, SOOHIA CONTRACTS WITH SELECTED THIRD PARTIES. AS NECESSARY, THE PERSONAL INFORMATION YOU PROVIDE TO US MAY BE PROCESSED BY THESE THIRD PARTIES, SOLELY ON SOOHIA’S BEHALF, BUT WE DO NOT AUTHORIZE ANY OF THESE SERVICE PROVIDERS TO MAKE ANY OTHER USE OF YOUR INFORMATION. WE DO NOT OTHERWISE DISCLOSE YOUR INFORMATION TO THIRD PARTIES, UNLESS WE ARE REQUIRED TO DO SO BY LAW OR IN CONNECTION WITH A LEGAL CLAIM OR PROCEEDING. IF SOOHIA IS ACQUIRED BY ANOTHER ENTITY OR IS MERGED OR CONSOLIDATED, INFORMATION ABOUT SOOHIA CUSTOMERS MAY BE MADE AVAILABLE TO THE NEW ENTITY. HOWEVER, THE NEW ENTITY WILL AGREE TO PROTECT THE CONFIDENTIALITY OF YOUR PERSONAL INFORMATION CONSISTENT WITH THIS PRIVACY POLICY.
SECURITY
SOOHIA USES APPROPRIATE SECURITY MEASURES TO PROTECT THE INFORMATION YOU PROVIDE TO US. HOWEVER, WHILE WE TAKE ALL REASONABLE STEPS TO PROTECT YOUR PERSONAL INFORMATION FROM UNAUTHORIZED ACCESS, USE OR DISCLOSURE, YOU ACCEPT THAT NO INTERNET DATA TRANSMISSION CAN BE GUARANTEED TO BE SECURE FROM ACCESS BY UNINTENDED RECIPIENTS AND WILL NOT HOLD US RESPONSIBLE FOR ANY BREACH OF SECURITY UNLESS THIS IS DUE TO OUR NEGLIGENCE. NO PAYMENT OR CREDIT CARD INFORMATION PASSES THROUGH OUR SERVERS. PLEASE VISIT OUR PAYMENT SERVICES PARTNERS FOR FURTHER DETAILS.
DELIVERY
ALL SOOHIA PRODUCTS ARE HANDMADE AND WILL BE DELIVERED APPROXIMATELY WITHIN 3 WEEK, BUT DELIVERY TIME MAY VARY DEPEDING ON DESIGN.
COPYRIGHT
COPYRIGHT IN THE DOCUMENTS PROVIDED IN THIS SITE (INCLUDING, WITHOUT LIMITATION, THE TRADE MARKS SOOHIA LOGOS, GRAPHICS, TEXT, PHOTOS, DESIGNS, LOGOS, ICONS, IMAGES, DATA AND SOFTWARE) ARE OWNED BY OR LICENSED TO SOOHIA AND ITS AFFILIATES. YOU ARE AUTHORIZED TO USE THIS MATERIAL ONLY FOR PERSONAL, NON- COMMERCIAL PURPOSES. YOU MAY DOWNLOAD, PRINT AND STORE COPIES OF THIS MATERIAL FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE, PROVIDED THIS COPYRIGHT PERMISSION NOTICE IS INCLUDED IN ALL SUCH COPIES. YOU MAY NOT MODIFY THE MATERIAL IN ANY WAY, WITHOUT THE PRIOR WRITTEN PERMISSION OF THE COPYRIGHT OWNER.
COOKIES
A COOKIE IS A SMALL DATA FILE THAT IS STORED BY YOUR WEB BROWSER ON YOUR COMPUTER. WE USE COOKIES TO KEEP TRACK OF YOUR CURRENT SHOPPING SESSION, TO ENABLE YOU TO PROCEED TO CHECKOUT AT ANY TIME AND TO PERSONALIZE YOUR ONLINE EXPERIENCE.
COLORS
WE CANNOT GUARANTEE THAT COLORS ON THE WEBSITE WILL BE TRUE TO LIFE. THIS DEPENDS PARTLY ON THE COLOR SETTINGS OF YOUR COMPUTER AND MONITOR.
VIOLATION OF RULES
SOOHIA RESERVES THE RIGHT TO SEEK ALL SOLUTIONS AVAILABLE AT LAW AND IN EQUITY FOR VIOLATIONS OF THESE TERMS AND CONDITIONS, INCLUDING THE RIGHT TO BLOCK ACCESS TO THE SITE. INDIVIDUALS VIOLATING THE RESTRICTION OF PASSWORD-PROTECTED AREAS OF THE SITE MAY BE SUBJECT TO PROSECUTION.
FORCE MAJEURE
IN CASE OF FORCE MAJEURE, SOOHIA ‘S OBLIGATIONS WILL BE SUSPENDED. THE CONTRACT BETWEEN YOU AND SOOHIA CAN, IN SUCH CASES, BE PARTIALLY OR FULLY TERMINATED BY YOURSELF OR BY SOOHIA. A FORCE MAJEURE IS IN THE EVENT OF WAR, CIVIL WAR, REVOLUTION, RIOT, GOVERNMENTAL MEASURES, STRIKE, LOCKOUT, BLOCKAGE, FAILURE OF ELECTRICITY, TELEPHONE OR INTERNET SERVICE, NATURAL DISASTERS OR SIMILAR EVENTS. UNDER SUCH CIRCUMSTANCES, SOOHIA WILL ATTEMPT TO RESOLVE ALL ISSUES IN A TIMELY MANNER.
GOVERNING LAW
THESE TERMS OF USE ARE COMPLIED IN ACCORDANCE WITH NORWEGIAN LAW AND THE NORWEGIAN COURTS WILL HAVE EXCLUSIVE JURISDICTION FOR ANY DISPUTE UNDER THIS AGREEMENT. THE LAWS OF YOUR COUNTRY MAY DIFFER FROM NORWAY AND THERE MAY BE ADDITIONAL LEGAL REQUIREMENTS TO USE THIS WEBSITE. YOU MUST COMPLY WITH ALL APPLICABLE LOCAL AND INTERNATIONAL LAWS AND REGULATIONS REGARDING YOUR USE OF OUR WEBSITE.
RETURN POLICY
SOOHIA HAS A 14 DAYS RETURN POLICY. THE RETURN SHIPPING FEE WILL NOT BE REFUNDED.
RETURNING YOUR PURCHASE
PLACE THE ITEM(S) IN THE ORIGINAL SHIPPING BOX, OR ANY OTHER SOLID CARTON BOX. COMPLETE THE RETURN FORM AND ATTACH IT TO THE PRODUCTS YOU WANT TO RETURN. CLOSE THE BOX AND TAPE IT SECURELY. PURCHASES FROM SOOHIA ARE ELIGIBLE FOR OR RETURN WITHIN 14 DAYS OF DELIVERY.
IF YOU REQUIRE ASSISTANCE IN RETURNING OR EXCHANGING YOUR ITEM(S), CONTACT US AT AS@SOOHIA.NO
RECEIVING A REFUND
YOUR REFUND WILL BE CREDITED TO THE ORIGINAL PURCHASER'S CREDIT CARD.
PLEASE NOTE THAT A DEDUCTION CAN BE MADE IF THE VALUE OF THE GOODS HAS BEEN REDUCED AS A RESULT OF YOU HANDLING THE GOODS MORE THAN NECESSARY. CUSTOM MADE/TAILORED ITEMS CANNOT BE RETURNED.
IMPORTANT INFORMATION
RETURN OF A PRODUCT IS SUBJECT TO THE PRODUCT BEING UN-USED AND IN THE SAME CONDITION IN WHICH YOU RECEIVED THE PRODUCT. ITEM(S) MUST BE RETURNED TO US IN PERFECT CONDITION ACCOMPANIED BY THE RETURN FORM. MAKE SURE ALL PRODUCTS ARE EXACTLY AS RECEIVED, WITH TAG AND SEAL STILL ATTACHED.
GOODS WITH TRACES OF MAKE UP, CREAMS ETC. ARE NOT CONSIDERED TO BE IN ORIGINAL CONDITION AND CAN NOT THEREFORE BE RETURNED.
PLEASE SEND THE PACKAGE TO:
SOOHIA
RIDDERVOLDS GATE 5B
0258 OSLO , NORWAY